Getting you and your vehicle off the road and into the mechanic or appropriate technician is only half the battle. Seeing that claims are processed and repairs completed in a timely and efficient matter is another matter altogether. Fortunately, this is where GEICO stands out, giving its policyholders a variety of methods for reporting and tracking claims, while mediating between various auto insurance companies if necessary and facilitating timely car repairs. Claims can be reported and tracked entirely online, freeing up motorists to get on with day-to-day responsibilities as opposed to spending a considerable amount of time filtering through "phone trees" to speak to a claims adjuster or agent. Although, for additional convenience, policy information and claims information can still be accessed by phone, with the assurance of a fast connection to the appropriate party.
GEICO's reputation for its customer service is largely what has proven to be the true catalyst for its retention and policyholder satisfaction, not its entertaining, popular commercials or its slight savings. This is evident in its retention rate, which ranks among the best in the auto insurance industry.
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